Heavenly Threads Store Policy:

Thank you for choosing Heavenly Threads for your embroidered items! We take pride in creating unique and personalized products to meet your needs. Please read our store policy carefully to ensure a smooth and satisfying shopping experience.

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Made-to-Order Items:
All our products are made to order with attention to detail. This ensures that each item is crafted specifically for you, making it unique and tailored to your preferences.

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Returns/Refunds Policy:
Due to the personalized nature of our made-to-order items, we do not accept returns or offer refunds unless there was an error on our part (e.g., incorrect embroidery, defective product). We understand the importance of your satisfaction, and we strive to exceed your expectations in every order.

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Order Confirmation:
Upon placing an order, you will receive an order confirmation email. Please review the details of your order carefully, including the size, color, and personalization information provided. If you notice any errors, please contact us immediately at the Contact Page

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Mistakes on Our Part:
In the rare instance that we make a mistake on your order, we sincerely apologize for any inconvenience caused. Please get in touch with us within 7 days of receiving your item, and we will work swiftly to correct the error and ensure your satisfaction.

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Cancellation Policy:
As our items are made to order, we begin crafting your product shortly after receiving your order. Therefore, cancellations are only accepted within 1 day of placing the order. After this time frame, cancellations will not be possible.

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Contact Information:
If you have any questions, concerns, or need assistance, please do not hesitate to contact us. Our customer service team is here to help, and we aim to provide you with the best shopping experience possible.

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Thank you for choosing Heavenly Threads. We appreciate your support and look forward to creating beautiful, customized items for you!